Are face coverings mandatory?
Following CDC guidance, at indoor events, face coverings are now optional for fully vaccinated attendees. We ask non-vaccinated attendees to please continue to wear face coverings while at the show, for the health and well-being of others (exceptions include any state or local mask orders that are still in place).

What are VIP tickets?
VIP Shopper Morning tickets get you access to VIP shopping hours Friday, November 12, from 8 to 11 AM

Your VIP Shopping Pass allows early admission to the show on Friday from 8-11 AM with limited number of guests for ease of shopping and first chance to purchase from the 2021 show vendors!

VIP hours on Friday are stroller, cart & wagon free. If you must bring a stroller, you may safely leave it in the stroller parking area in the lobby, but it will not be permitted into the show between 8 and 11 AM on Friday.

What is Early Bird Admission?
Early Bird Admission is a limited ticketed shopping time Saturday, November 13 from 8 to 10 AM.

Saturday Early Bird Admission hours are stroller, cart and wagon free. If you must bring a stroller, you may safely leave it in the stroller parking area in the lobby, but it will not be permitted into the show between 8 and 10 AM Saturday. 

Are strollers, carts & wagons allowed on the show floor?
For the convenience of all shoppers, carts, wagons and empty strollers are not allowed on the show floor at any time. Please visit our conveniently located, secure, FREE gift check area to drop off purchases you’d rather not carry. We can even help you out to your car when you’re done!

Strollers are strictly prohibited during Friday VIP Shopper Morning (8-11 AM) and Saturday Early Bird Admission (8-10 AM). Strollers carrying children are welcome at all other times.

Is food available for purchase at the show?
Food is available for purchase from the concessionaire at the show.  There are concession-type foods as well as LaRosa’s, Skyline, Mexican food, salad, and more.  In the Wine Down area in the center of the show, wine/cheese plates and beverages are available for purchase.

Do vendors take cash, credit cards and checks?
Each vendor determines what type of payment he or she will take, so particular vendors may accept one or all of the above. For your convenience, ATMs are available in the Duke Energy Convention Center.

How should I handle a large or bulky purchase?
If you purchase a large item at the show, check with show management at the registration desk in the lobby. We can allow you to pull your vehicle into the building dock and can even help you load it into your car.

Are ATMs available?
PNC Bank ATMs in the convention center. They are located on Level 1 at the main entrance (Fifth Street and Elm Street) and in the Fifth Street Concourse near Hall B.

Will there be a coat check?
If the weather is cold enough to warrant it, we will provide a coat check. We will announce coat check availability closer to the date of the show.

Are children welcome?
Yes! Children 12 and under are admitted free when accompanied by a paying adult. However, please note that during VIP and Early Entry hours, strollers are not permitted on the show floor. They are permitted during all other shopping times.

Where can I store my purchases?
There is a free, secure package check in the front of the show. So if your arms are loaded down with great finds after shopping one aisle, just pop out into the lobby, drop off your purchases, and shop the next aisle unencumbered. It’s easy and free! 

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