FAQ

VIP tickets get you access to VIP shopping hours Friday, November 2, from 8 to 11 AM. 

Your VIP Shopping Pass allows UNLIMITED ENTRY to the show all weekend! To re-enter the show on additional days after your first visit, all you have to do is visit the VIP registration table outside the show entrance. You will be asked to give your name before receiving your VIP re-entry stamp.

If you are not the named purchaser of your VIP ticket (i.e., your ticket was acquired in a giveaway, as a gift, or purchased for you) and you plan to return to the show, you must visit the VIP table before leaving the convention center the day of your initial visit. Your name will be added to a list of VIP Shopping Pass holders eligible for re-entry.

VIP hours on Friday are stroller free. If you must bring a stroller, you may safely leave it in the stroller parking area in the lobby, but it will not be permitted into the show between 8 and 11 AM on Friday.

Saturday Early Entry is a specially ticketed shopping time from 8 to 10 AM Saturday.  

Saturday Early Entry hours are stroller free. If you must bring a stroller, you may safely leave it in the stroller parking area in the lobby, but it will not be permitted into the show between 8 and 10 AM Saturday. 

For the convenience of all shoppers, carts, wagons and empty strollers are not allowed on the show floor at any time. Please visit our conveniently located, secure, FREE gift check area to drop off purchases you’d rather not carry. We can even help you out to your car when you’re done!

Strollers are strictly prohibited during Friday VIP shopping hours (8:00 – 11:00 AM) and Saturday Early Entry (8:00 – 10:00 AM). Strollers carrying children are welcome at all other times.

Food is available for purchase from the concessionaire at the show.  There are concession-type foods as well as LaRosa’s, Skyline, Mexican food, salad, and more.  In the Wine Down area in the center of the show, wine/cheese plates and beverages are available for purchase.

Each vendor determines what type of payment he or she will take, so particular vendors may accept one or all of the above. For your convenience, ATMs are available in the Duke Energy Convention Center.

If you purchase a large item at the show, check with show management at the registration desk in the lobby. We can allow you to pull your vehicle into the building dock and can even help you load it into your car.

PNC Bank ATMs in the convention center. They are located on Level 1 at the main entrance (Fifth Street and Elm Street) and in the Fifth Street Concourse near Hall B.

If the weather is cold enough to warrant it, we will provide a coat check. We will announce coat check availability closer to the date of the show.

Yes! Children 12 and under are admitted free when accompanied by a paying adult. However, please note that during VIP and Early Entry hours, strollers are not permitted on the show floor. They are permitted during all other shopping times.

There is a free, secure package check in the front of the show. So if your arms are loaded down with great finds after shopping one aisle, just pop out into the lobby, drop off your purchases, and shop the next aisle unencumbered. It’s easy and free!